Returns

We pack our items very carefully however breakages sometimes occur during delivery.

• We must be notified of damage within 12 hours of receipt by courier.

• We will require an image emailed to wildwestreptileranch@hotmail.com or text it to 0420 425 833. We will then email you a confirmation email advising as to whether the item will be required to be returned for replacement or credited. This is at our discretion. If we are out of stock of the item we will credit your account or you may wish to choose another item.

• Items to be returned will need to be sent to our P.O. address (postage will be refunded in this case).

• Items being returned must be well packed to avoid further damage, be in their original box and posted within 5 days of receipt.

• We are unable to accept returns for the following:-

        1.Change of mind. As a natural product some imperfections variances may be present to that of the image shown online.

           Please note colours on website are as close to the actual colourings of the insect as is possbile to reproduce online.

        2.Returned items shipped after 5 days of receipt (unless approved prior)

        3.Items are returned without prior approval.

        4.Items arrive in a distressed condition (i.e. not as per emailed image) due to inadequate packaging.

        5. Specials. These are Final Sale Items and no returns will be accepted.

        6. Refunds may attract a restocking fee of $15.